Friday night while some people were going out to dinner or the latest movie, Susan and I finished dinner and settled into a raucous game of Scrabble. Yes, I said raucous because when we play Scrabble, it is an intense challenge trying to beat Susan at this game. She is really good.
When I was a kid and played Scrabble, I always felt that my vocabulary and spelling skills were a benefit to winning, and usually did win a lot of the time. However, Susan has taught me that it is not just how many letters that you use, it is how you use the letters. It turns out that I played the game and Susan plays the strategy.
» Read more: The Politics of Scrabble
When someone calls my office, there’s a good chance they will be put on hold. We don’t want to put anyone on hold; it’s just a necessity that arises from being busy. When people who call are put on hold, they are greeted with a short message telling them how much we regret having to make them wait, followed by the soothing sounds of Vivaldi, Wagner, Bach, Brahms, Beethoven and others.
Yes, we offer classical music on our phone system. Some people like classical, others don’t. I can appreciate anyone’s musical taste, but regardless of whether or not you like classical, the recordings are of famous symphonies performing well known compositions, they are not Muzak versions with synthesized orchestras. Why do I mention this? The other day, I called upon a company we do business with and was put on hold myself. They have some form of Muzak, which many businesses now employ. Don’t get me wrong, I am used to hearing almost everything on Muzak, from James Taylor to Classics of the 50’s and 60’s.
» Read more: Muzak for the Business Phone System Ruined My Favorite Songs